We have collected the TOP of the most Frequently Asked Questions about White Label. Everything you need to know about branded calls.
XROOM.APP is a service for creating private branded video rooms based on the White Label model. Here we answered the most popular questions.
Do I need an engineer to set up a white label?
No. The only technical action you will have to take is to add a domain record at your name registrar and trust us, you can easily cope with that.
How can I be sure that you do not secretly watch me?
Our architecture is peer-to-peer based. Your video, sound and text do not even reach our servers. When we add repeaters to our system they will be fully open-source and you will even be able to deploy them on your own machine if you do not trust us enough.
What is the maximum amount of people in a room without a booster?
This depends exclusively on your bandwidth and the room type. On a regular home network connection it works well to have 7–8 people in a conference and 15–16 in a webinar.
But can I have more? I plan to have a webinar for 30 (50, 100, …) participants?
Yes. Recently we have started offering so called room Boosters — dedicated server modules pumping your video and available for rent within your monthly subscription. Currently there is only one model present (for 50 participants) but later more options will come. In a while we plan to allow installing these Boosters on-premise, on your own servers, for free.
Why is sometimes room entering not instant?
This may happen because you are too far away from the server taking care of your domain. Simply choose your region in the back office. We will add more regions as the demand grows.
How many rooms can I have under my own domain?
We do not limit this. It is unlimited forever. 🙂
How can I set a background image for my conferences?
Some fields in the domain theme editor in your dashboard allow CSS format, they are then marked correspondingly. There you can use regular CSS rules and set whatever your imagination brings you. See more here.
Can I add my own plugins?
Absolutely. We have a public plugin API and will be glad to help you with an advice if you decide to build your own.
Your tool is an SPA. How will Google index it then?
When a robot comes to your white label page it sees already branded. You can configure this in the back office on domain level, section “SEO”. Moreover, when you share a link to your page in social media previews will also be branded.
We need a custom bot or plugin. Can you help us develop it?
Absolutely. We have a partner company who can take care of that. If you order something twice or sign a support plan we will even arrange you a discount. Just ping us by email.
Can I add my own translation?
Yes. All translations are open-sourced and managed by the community. You can add a new one or update an existing one here.
I have added a CNAME record at my registrar but I still cannot validate. What to do?
We recommend you to use any external tool to validate that your record is already visible in the Internet and points to the correct pointer. Contact us at firstname.lastname@example.org if you still have further questions.
Can I use external hardware (camera, digitizer, projector etc) with your app?
Yes. As long as you have drivers for your device in your operating system you can easily have both external input and external output devices. Switching between inputs is done in the settings (accessible from the main menu in of prior to a call).
Can I limit people from creating rooms on my domain?
Yes. You can disable this in the back office. After that you will only be able to create rooms via our API or via an integration with a third party platform.
Do you have a demo version?
xroom.app is a fully functional free public version. You may refer to it if you need an end user demo. For a back office demo simply sign up on xroom.app, we have a demo domain there.